Your package

Packages are generally dispatched within 1 days after receipt of payment and are shipped via Toll Priority (overnight satchel, next day service for major cities (up to 5kg cubic/dead weight); or TNT Express (for larger items/orders over 5kg cubic or dead weight). 

We use and recommend these courier services due to the temperature-sensitive nature of our products and also for reliability of service and traceability.

We do not use Australia Post services.

Whilst we endeavour to have items in stock it is possible that we may need to order from our supplier. This may take from 1-6 weeks depending on the product and order cylce.

We will advise you via e-mail an approximate ETA if an item is out of stock. Please note this does not constitute a guarantee of a delivery time. If an item is urgent it may be possible to expedite the delivery, this will be quoted and if you wish to use this service it will charged to you at cost.

Shipping fees include packaging, handling and courier costs. This may include cooling gel packs and polystyrene boxes to ensure low temperature is maintained in transit.

Handling fees are fixed, whereas transport fees may vary according to total weight of the shipment.

We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect sensitive objects.

Boxes are amply sized and your items are well-protected with bubble-wrap.


Contact us

Our hotline
is available 9-5 / Mon - Fri

03 8787 3687

Send us an email


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